Check your warranty provider before repair
Your appliance documents identify the warranty provider and conditions. A brand name in an advert or website does not establish responsibility for the purchase warranty.
Have these documents ready
- Purchase invoice, date and retailer, including B.TECH or another store.
- Warranty certificate, model and serial number.
- Coverage conditions, exclusions and the contact details stated in the documents.
- Receipts from any previous repairs.
Bought from B.TECH or another retailer?
Ask the seller or the provider named on the certificate how to open a warranty request. Do not assume every fault is covered or every service visit is free. Confirm terms before paying or authorising dismantling.
Check the contact channel
Compare contact details against your documents and the manufacturer’s channels for your appliance type and country of purchase. Water heaters and household appliances may have different support channels. A logo or the word “authorized” alone is not proof.
A separate repair warranty
Ask whether any repair warranty covers labour, parts or both, its duration, exclusions and claim procedure. Get the agreed conditions in your service record; a repair warranty does not replace purchase coverage.
After purchase coverage ends
Compare inspection and repair charges, part availability and appliance condition with replacement cost. A paid inspection can be arranged after its charges are explained and accepted.